Technical Support

Global DMS® isn't just your appraisal management software provider – we're your partner in success.

We're not successful if you're not successful; so from the moment you implement EVO®, we'll be there to help you with all your needs. From roll-out to ongoing maintenance, initial training to continuing education, the Global DMS team will provide you with the resources you need so your business always gets the most out of our services.

 

Technical Support Information:

At Global DMS, we understand the true value of having a sound technical support process in place, which is why our Technical Support Department is second to none within the industry. We strive to quickly solve any issues the first time they are presented to us and only deliver the highest quality customer service possible.

eTrac® Support

Hours of Operation

8 am - 8 pm ET, Monday-Friday

Phone Number:

877-866-2747 (option-3)

Email:

help@myetrac.com

EVO® Support

Hours of Operation

8 am - 8 pm ET, Monday-Friday

Phone Number:

877-866-2747 (option-3)

Email:

help@evovmp.com

Additionally, online help is also available during normal hours of operation from within eTrac via the 'Live Help' navigation tab.

 

Christmas & New Years Closures

Global DMS, including our in-house Technical Support Department, will be closed for both Christmas and New Years on Friday, December 24th and Friday, December 31st respectively. All inquiries will be handled on the following business day preceding each closure when our office hours resume as normal. 

 

 

Get started with Global DMS today and simplify your appraisal process.

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