Technical Support

Global DMS isn't just your valuation management software provider – we're your partner in success.

We're not successful if you're not successful; so from the moment you implement eTrac®, we'll be there to help you with all your needs. From roll-out to ongoing maintenance, initial training to continuing education, the Global DMS team will provide you with the resources you need so your business always gets the most out of our services.

Technical Support Information:

At Global DMS, we understand the true value of having a sound technical support process in place, which is why our Technical Support Department is second to none within the industry. We strive to quickly solve any issues the first time they are presented to us and only deliver the highest quality customer service possible.

Hours of Operation: 8am-8pm ET, Monday-Friday

Phone Number: 877-866-2747 (option-3)


Additionally, online help is also available during normal hours of operation from within eTrac via the 'Live Help' navigation tab.