With the ECOA Appraisal Rule in effect for some time now, many within the mortgage industry know the importance of delivering their appraisal reports to the borrower on time, every time.
However, many industry participants have overlooked a key mandate, which requires lenders to also “obtain the applicant’s consent [to receive an electric copy of the document] under the Electronic Signatures in Global National Commerce Act (E-Sign Act).”
Whenever you deliver files to a borrower electronically (a.k.a. by email), the E-Sign Act in accordance with ECOA requires:
- The applicant’s consent to receive the document electronically.
- The applicant must be provided with an accurate statement of the hardware and software requirements for successful receipt of the electronic document.
- Confirmation that the applicant can download and view the PDF must be made prior to them downloading the document.
Global DMS’ eTrac® valuation management platform has been equipped with the PDF Verification App, which ensures that each mandate listed above is always met.
The app demonstrates a borrower’s ability to open and view the electronic PDF copy of the appraisal report on their computer or device, and shows their acknowledgement that they are both able and willing to view PDF documents.
In addition, all downloads initiated by the borrower are then logged in eTrac for tracking and audit purposes, which provides you with a permanent record of when they downloaded the appraisal report.
For more information, or to see a live demo, contact us today at firstname.lastname@example.org.