“After we had implemented eTrac, our AMC assignments became automatic, and thus, it simplified and sped up our orders. The eTrac Workflow Engine also played a significant role in the implementation by automating notifications and file delivery to the ordering parties and borrowers. eTrac has made our appraisal process very easy and efficient, and we always know that we are compliant and have quality appraisals.”
“Global DMS’ eTrac platform has enabled us to streamline the appraisal process for all of our staff members. We have our own panel of appraisers, which eTrac allows us to efficiently manage internally. Since the implementation of eTrac, we have realized quicker turn times, greater employee productivity, workflow efficiencies, and cost savings.”
“Since implementing Global DMS’ platform, we have realized very measurable gains in efficiency, productivity, and tracking while reducing our IT spend using their comprehensive Web-based appraisal management technology. While our proprietary platform worked very well, we saw greater efficiencies in Global DMS’ platform and how it meshed with our specific workflows and internal processes. Our users love the system and find it has made a big difference in how they do their jobs.”
"What stands out the most to me is that whenever I need anything at all, someone is always available. Live help is amazing and always immediately tries to help – no matter what the situation is. Secondly, one of the most beneficial things is that everything I need is in eTrac – it’s an all in one system. Accounting through tracking – everything is set up to run your business, it’s very convenient to have it all together. Having a single source solution is key to our efficiency. The ERB (eTrac Report Builder) is amazing. It has all of the options you need for specialized reporting. We build different reports for all of our clients depending on their specific hot spots. For example, some look very specifically towards turn time, some like to see performance by location, some need to see reporting by products offered, etc. The ERB is very efficient and easily allows us to do all of these customized reports for each of our clients. Our account manager is very helpful and always gets back to me in a timely manner. Overall, the customer service at Global DMS is excellent."
"Our company, AAA AMC, currently uses the services of Global DMS and we absolutely love them! They are always on top of everything when it comes to compliance and guidelines, which allows us to worry about one less thing, because we completely trust that Global DMS is always ahead of the game. When it comes to customer service, they truly are second to none, as they redefine customer service to continuously meet our needs. Each member at Global DMS has a warm rapport, and they truly go the extra mile to ensure that my team and I are always satisfied with their service. They are always there when we need them and they follow up with any questions and concerns we may have to ensure we never feel forgotten. They excel at providing timely feedback and deal with challenging situations in an empathetic and focused manner. We can’t thank you enough for your exemplary service and providing “out-of-the box” solutions to our company’s individual needs. Everyone here at AAA AMC looks forward to working with you for many more years ahead!"
“Through the use of eTrac, we were able to develop our own internal processes to centralize the ordering of appraisals within our LOS. We implemented the solution with 4 AMCs and have the flexibility to add or remove AMCs easily. We are able to effectively manage the workflow of our AMCs, access AMC communications with the click of a button, ensure 100% accuracy of appraisal data through systematic data capture, and improve operational efficiencies as orders are placed without ever leaving the LOS.”
“I use Global DMS’ eTrac platform to handle my entire valuation process, which has allowed me to effectively take appraisals in-house and become my own AMC. Utilizing eTrac dramatically improved communications, enhanced visibility, gave me complete control, and established a virtually effortless appraisal management process.”
“Global DMS’ valuation management solution is proven through-and-through, and this integration allows lenders to be confident that they will be in compliance, avoid steep fines, and be able to eliminate the need for manual error corrections. We are selective about the quality of the organizations we partner with, and the integration with Global DMS makes good business sense for our clients.”
“We rely upon Global DMS for a wide range of assistance: From reporting, to modifications in report types, to assistance with completing lender vendor and vetting packages. Global DMS has been remarkably timely in their responses and have been willing to step in and provide support, IT and otherwise, whenever we ask. Your service, expertise, and support, exceed expectations on a regular basis. Additionally, the safeguards you have in place to protect the integrity of information and the processes exceed industry standards.”
"eTrac Workflow has been nothing short of stunning for what is has done in regards to productivity. It has saved us a tremendous amount of time on the front end with reminder emails to clients, vendors, and staff for everything from files due, files late, to files sitting on hold too long. We no longer have to manually submit to the UCDP, which saves the review team time so they can complete other essential projects. Overall, the office efficiency has improved dramatically through the implementation of eTrac Workflow.”
“Valuation Management Group is able to provide detailed customized ordering instructions to our appraisers to fit each of our clients' individual needs by utilizing eTrac’s Company Documents. Automating this process ensures the PDF document is attached to every order based on filters, and our appraisers understand the expectation of the lender up-front – resulting in less revisions and shorter turn-times.”
"eTrac customer service is ABSOLUTELY AMAZING!!! By far the best support in the industry and you can quote me on that."