LANSDALE, Pa., Aug. 23, 2016 – Global DMS, a leading provider of web-based compliant valuation management software, announced that it will be participating in a webinar entitled “Improving the Customer Experience.”
“Everyone talks about providing great customer service but what isn’t highlighted is how to actually improve the overall experience and consistently maintain it,” says Kellyann Jourdain, Manager of Technical Support and Salesforce Administration at Global DMS. “In software, delivering excellence in customer support and constantly striving to enhance the experience can be challenging at times for many software firms. This webinar breaks down the main components of developing a good customer experience process and some key actions that can make the difference.”
Title: Improving the Customer Experience
When: Tuesday, August 30 at 1:00 p.m. EDT
• Kellyann Jourdain, Manager of Technical Support and Salesforce Administration at Global DMS
• Carl Rio, Strategic Account Manager at NewVoiceMedia
• Issues to resolve/improve: customer interaction, increase efficiency
• Outcome: improved speed of resolution and improved case distribution
Interested parties can register for the webinar by clicking here.
About Global DMS
Founded in 1999 and headquartered in Lansdale, Pennsylvania, Global DMS is a leading provider of commercial and residential real estate valuation solutions catering to lenders, servicers, AMCs, appraisers and other real estate entities. The company’s solution set is cost effectively delivered on a Software-as-a-Service (SaaS) transactional basis that ensures compliance adherence, reduces costs, increases efficiencies and expedites the entire real estate appraisal process. The company’s solutions include its eTrac® valuation management platform, eTrac Web Forms, Global Kinex®, AVMs and Data Analytics products, the MISMO Appraisal Review System (MARS®) and AMCmatch.com. For more information, visit the company’s website at www.globaldms.com or call (877) 866-2747.